Call Recording

Call Recording

Integrate powerful call recording through Dubber & UC7

The benefits of call recording are now available instantly through Dubber, with huge cost savings when compared to legacy solutions. Once only provided as bulky on-premise equipment for regulatory compliance or contact centres, now everyone can benefit from the advantages of recording their calls.
call recording

Our Key Areas

Multiple Devices

Providing a solution anywhere and on any device by integrating an innovative and reliable cloud call recording, security, and solution delivery.

Reduce hardware costs

Reduce the cost and complexity of expensive on-premise equipment, providing a more agile and intuitive way of working.

Cloud based

Available as a true native cloud product on a subscription-based model offering security, unlimited scalability and rapid deployment.

Record all communication

All user communications can be recorded even while they are mobile, from individuals to various teams in departments or even your entire business.

No need for maintenance

There is no need for maintenance or upgrades, and Dubber’s cloud storage means recordings are always available, and are also stored in multiple locations for redundancy.

Secure & reliable

Highly secure to help enterprises comply with regulations such as MiFID II, GDPR, HIPAA, Dodd Frank and PCI DSS.

Get every order right

Businesses that take orders over the phone can choose to record these calls for reassurance. Details taken over the phone* can be replayed to ensure that orders are fulfilled accurately. These records can also prove vital for dispute resolution, when calls can be replayed to find out exactly what was said and action can quickly be taken to resolve the situation.

*Dubber also provide solutions to ensure card payment information isn’t recorded: essential for compliance with PCI DSS.

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Stay on top of compliance regulations

Dubber has all the tools to help organisations and individuals to comply with regulations across a variety of sectors. Dubber can capture calls made on both fixed-line and mobile phones, and works well as part of a UC solution, ensuring all communications are recorded. Storage is also unlimited, allowing users to meet secure storage requirements by the majority of regulations.

Transform Business Practices

Data analysis is where call recording is a game-changer. The ability to identify trends over time can give organisations the insight they need to improve their business practices. Tools such as Dubber’s Sentiment, part of our Zoe speech intelligence, can identify negative calls. Common keywords spoken on these calls can show the most frequent complaints received, showing organisations areas that can be improved upon and increasing customer satisfaction.

Identifying common questions can also prompt a website update, making answers to these queries easy to find and providing the details that may save customers a phone call.

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Get started with UC7

UC7 is a fully integrated communications & collaboration solution. Discover how you can get your business communicating more efficiently with scope to grow with you.

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