Cloud based phone system
A simply better way to keep your business talking
UC7 offers a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences
Our Key Areas
UC7 | Contact Centre
Omni-channel contact centre for businesses of all sizes.
Manage Voice, web, email, chat & social channels in a unified environment that improves your staff productivity and the customer experience.
- Unified Contact Center Functions including ACD, IVR, Call Recording, Interaction History, CRM Integration.
- Omni-channel web, email, chat, and social interactions within unified UX for agents, managers and administrators.
- Omni-channel view of customer journey interactions with descriptive and predictive analytics.